Sometimes when you try to open or simply while you are using the platform, for some reason this you will not be able to do this, this kind of problems could happen because sometimes that add-ins that are inside the platform interfere with the way that this one functions.
So if you find this happening to you there is one thing you can do to be able to go back to work with your email account, in a productive way, you have to remember that it will not look or work exactly the same but you will be able to enter again and work for a while until you are able to fix whatever issue was making this happen.
Activate the Outlook Safe mode
To be able to activate the safe mode in outlook the first thing that you will need to do is, choose ‘Run’ on the tab that says Start. Once the little window opens make sure to type out outlook /Safe and then just click on the ‘ok’ button.
After that is done another window will open where you will have to choose your profile name, there choose from the dropdown list the option that says Outlook. After that, all you have to do is enter the password and you will click on ‘Accept’.
Once you enter go to the tab that says files, then options, and click on Add-ins, after that go to the add-ins manager and make sure the managed box shows COM add-ins after that click on ‘Go’. Take a screenshot of the lips of the Available ad-ins and clear it after that just exit this tab. after that click on restart, if all of this works what was causing the problem in the platform where the add-ins.
Create a new outlook profile.
If what we mentioned before didn’t really work, this means that your profile might have been corrupted, this is the reason why you will have the need to use the outlook safe mode. But if you want to fix this problem you will have to create a new profile to be able to do that you will have to follow this steps.
The first thing that you need to do is go to the control panel, and click on the tab that says ‘Mail set up’, after that click on show profiles, and then ‘Add’. After that a little window will open and in there you will have to type down the name of your new profile, then all you have to do is complete the form on the Auto Account set up page and click on ‘Next’ after that is done simply click on ‘Finish’, and then whenever you have to start using your outlook account use this profile.
Hopefully, this will resolve your problems, but if you don’t feel like doing any of this steps you can just keep using the safe mode, but something you have to remember is that you cannot do this forever, so you will eventually have to perform one of this options.