Outlook is one of the most popular e-mail platforms in the world today. It is used throughout offices and universities to help people manage their day to day lives. The interface is user-friendly so that everyone can use it. Outlook also has security protocols in place to ensure that all your data and conversations stay secure.
Despite all of this, it is natural to face certain issues when using any software. One common issue faced by users is that sometimes Outlook keeps asking for password. Luckily, this issue is easily solvable. Below we’ve listed different solutions you can try out.
Reset Outlook Login Settings
The most effective solution is resetting Outlook login settings through the Windows Credentials Manager. You have to go to the control panel in your laptop or PC. There, click on Credentials Manager. Go to User Accounts and then Credential Manager. In both the Windows Credentials section and Generic Credentials section, remove any stored credentials that may refer to Office 365 or Microsoft Outlook e-mail addresses.
To remove a credential, click on it. Then click on details, followed by remove from vaults. A warning box will appear where you have to click yes. Repeat these steps until you have removed all the credentials linked to your e-mail address.
Clear Cached Outlook Passwords
User credentials are stored in your computer on a Windows System. If the credentials in the cache are wrong, your outlook keeps asking for password. So, an effective solution is to clear cached passwords.
In order to clear cached passwords, go to the control panel and navigate to the Credentials Manager. Once there you have to look for the credentials by the name of Outlook. Once you find it, click on it and then select Remove from vault. Remove all credentials that have Outlook in their name.
Make sure you have the latest Outlook version
Ensuring that your software is up to date is immensely important. An out of date software can lag and may have many bugs. Updated versions of software fix these issues and allow new features to be added. So, it’s important to make sure that your Outlook is updated. If you’re too lazy to update the software each time an update comes out manually, you can check that automatic updates are turned on.
To check and see whether you have the latest version of Outlook, open Outlook and go to File. Choose the Office Account option and then click Update Options. On the new window click Update Now from the menu. This will enable Outlook to check for new updates. If you don’t see the Update Now button on the menu, you have probably disabled updates. In that case, you need to choose to enable updates first.
Temporarily Disable Antivirus programs
Antivirus programs can sometimes interfere with applications on your computer. Those programs that use firewalls can block application such as Outlook from working properly and cause problems. Temporarily disable your antivirus program and check to see if Outlook works fine while it is disabled.
Disable Outlook Add-ins
Sometimes add-ins can interfere with Outlook working properly. Open Outlook in safe mode first. Outlook opens without any extensions and custom settings in safe mode. To open safe mode, hold down the control key on your keyboard when you’re opening the Outlook application.
Once the safe mode is open, remove outlook add-ins. Click on File and then on Options. From there head to the left panel where you will see the option for Add-ins. When you click Add-ins a new pop-up window will appear where you can view all Add-ins that have been installed. Click on an add-in and another window will pop up. Then simply click remove to get rid of the add-in.
A Slow Internet Connection
Outlook keeps asking for password when your internet connection is slow or unstable. This kind of internet connection can cause your outlook to lose connection to the mail server. It will continuously try to reconnect to the server and every time it will ask you for your login credentials.
You can check the speed of your internet connection on any online internet speed test. If your internet speed is slow, it is probably interfering with other tasks you may have as well. In that case, your best bet is to change your internet connection. However, if your speed is fine, then the problem lies somewhere else.
Change Log On Network Security
For older versions of Outlook, this trick works. Exit Outlook and open your control panel. In the Control Panel, click Mail. Once Mail has opened click Show Profiles. Select your Outlook profile and click Properties. Then, click e-mail accounts. Select your e-mail and click change. In the Change Account tab click More settings and then click Microsoft Exchange. In the Microsoft Exchange tab, select the Security option. Once you’re there click Login network security and then Anonymous Authentication. There should be a pop-up screen where you have to select ‘OK.’ The click Finish and Close on the Account Settings window. Close your Mail Set up and then Close the Mail window in control panel. This should work on older versions of Outlook.
If none of these work then there may be a deeper problem at hand. Software issues are only fixable to an extent. If your Outlook keeps asking for password despite this, then consider contacting Outlook help. You can contact their support line via phone or e-mail. Or take your laptop to the closest technology store and ask one of their experts.
Problems like these arise in all software and are not unique to just Microsoft Outlook. Despite these problems, Outlook is one of the best e-mail servers and data management software out there.